Any questions about our paving materials or deliveries?

Take a look at High Class Paving Supplies' FAQs, or see our help videos below

Our bulk bags weigh approximately 850kg.

No, as long as it is stated on the order as to where to leave your products, we can deliver with no person present.

Yes, as long as there is access for a large truck and is safe to do so.

Policy 1 Returns Policy for High-Class Paving Supplies At High Class Paving Supplies we pride ourselves on providing top-quality paving supplies and exceptional service. To ensure clarity and fairness, we have outlined our returns policy below: 1. 14-Day Returns Policy • Customers may return items within 14 days of purchase, provided they meet the conditions outlined below. 2. Conditions for Returns • All items must be returned in their original, unopened packaging and in unused, resalable condition. • Products that have been opened, used, or damaged will not be eligible for return. 3. Restocking Fee • A 15% restocking fee will be applied to all eligible returns. This fee covers handling and processing costs. 4. Non-Returnable Items • Bulk bags of materials cannot be returned for health and safety reasons. 5. Return Process • To initiate a return, please contact our customer service team with your order details. • Customers are responsible for covering the cost of returning the items to us or arranging it themselves. We reserve the right to inspect all returned items to ensure they comply with the conditions above. If the items do not meet our criteria, the return will be refused. For further assistance, please reach out to our customer service team info@highclasspavingsupplies.co.uk or call us on 01942 262309 Thank you for choosing High Class Paving Supplies. Policy 2 Natural Stone Policy At High Class Paving Supplies, we are proud to offer a range of high-quality natural stone products. Due to the unique characteristics of natural stone, we have established the following policy to ensure transparency and understanding: 1. Unique Characteristics of Natural Stone • Natural stone is a product of nature and, as such, may exhibit natural variations in color, texture, veining, and markings. These variations are not defects but inherent qualities that enhance the beauty and uniqueness of the material. • Features such as fossils, mineral streaks, and other natural inclusions are part of the stone's character and are to be expected. These unique characteristics are not defects but rather inherent qualities that add to the natural stone beauty and in individuality of each stone. . Customers should be aware natural stone may exhibit variations in colour, pattern, shade, veining and surface texture. These versions can occur between different pieces of the same product, as well as between the product received and the website images or samples. 2. Representation of Products • The images displayed on our website and in any promotional materials are intended to provide a general representation of the product. • Please note that due to the natural variability of stone and differences in digital screens, products may differ in appearance from images shown online or in samples. 3. Non-Returnable Conditions • We do not accept returns, refunds, or exchanges for any natural characteristics of the stone, including but not limited to variations in colour, veining, texture, and markings as these are Inherent qualities of the Product. • Customers are encouraged to review samples in person or consult with our team before purchasing to ensure they understand and appreciate the unique qualities of natural stone. 4. Customer Awareness • By purchasing natural stone products from High Class Paving Supplies, customers acknowledge and accept these natural variations and characteristics as part of their purchase. For further inquiries or assistance, please contact our team at info@highclasspavingsupplies.co.uk or call us on 01942 262309. We are here to help guide you in selecting the perfect stone for your project. Policy 3 High Class Paving Supplies Tool Hire Policy 1 Daily Hire Charges ◦ Customers will be charged a daily hire rate for each tool hired. The daily rate applies for every calendar day the tool is in the customer’s possession, including weekends and holidays. ◦ Charges will continue until the tool is returned in full working order. 2 Return and Condition of Tools ◦ All tools must be returned in the same condition as they were issued. ◦ Upon return, each tool will be inspected. If any damage is found, the customer is responsible for the cost of repairs or, if necessary, replacement. 3 Payment for Damages ◦ If a tool is returned broken or damaged, the customer will be liable for either: ▪ Repair costs, if the tool can be fixed, or ▪ Full replacement cost if the tool is beyond repair. 4 Late Returns ◦ Customers are encouraged to return tools as soon as they are finished with them. Any late returns will continue to incur the daily hire charge until the tool is returned. 5 Deposit Requirements ◦ A security deposit may be required at the time of hire. This deposit will be used toward any outstanding hire charges, repair, or replacement costs if applicable. By hiring tools from High Class Paving Supplies, customers agree to these terms.